Get Your Questions Answered

• What does working in the department entail?

  The Back Office has a wide-ranging remit and operates very much on a team basis. The Department prides itself on offering extremely high levels of Customer Service and team members are encouraged to build a strong rapport with clients.

  Just some of the team’s responsibilities include:

  • Assessing new account applications, via our Experian systems, and ensuring that minimum standards of ID and Address verification have been achieved

  • Responding to client emails in a timely and professional manner via Zendesk

  • Analysing and processing documents that clients upload in support of increased deposit limit requests.

  • Dealing with client queries via telephone, live chat and letter

  • Analysing fraud trends

  • Processing payments

  • Contacting debtors

• What do you look for in team members?

  • The ability to multi task and deal with a wide range of queries regarding spread betting and our company procedures

  • Superior customer service skills

  • A professional and friendly telephone manner

  • The ability to develop relationships with clients and members of staff in the trading rooms
  • Accuracy and attention to detail.

• Do you offer training?

  Yes, we understand that, due our wide-ranging remit, our systems and processes may appear slightly overwhelming to start with! We’ll therefore pair you up with an existing member of the team who will be on hand to guide you through your first days and weeks.

  We also have a really thorough internal wiki that details all of our daily tasks and procedures.

  Due to the highly regulated nature of our business, all employees partake in quarterly eLearning refresher courses.