Client Support
Mission Statement
To cost effectively facilitate and underpin the company’s five-year growth plan, by optimising client onboarding, minimising friction in the payment journey, resolving escalated client issues, and minimising fraud and bad debts.
Get Your Questions Answered
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The Back Office has a wide-ranging remit and operates very much on a team basis. The Department prides itself on offering extremely high levels of Customer Service and team members are encouraged to build a strong rapport with clients.
Just some of the team’s responsibilities include:
- Assessing new account applications, via our Experian systems, and ensuring that minimum standards of ID and Address verification have been achieved
- Responding to client emails in a timely and professional manner via Zendesk
- Analysing and processing documents that clients upload in support of increased deposit limit requests.
- Dealing with client queries via telephone, live chat and letter
- Analysing fraud trends
- Processing payments
- Contacting debtors
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- The ability to multi task and deal with a wide range of queries regarding spread betting and our company procedures
- Superior customer service skills
- A professional and friendly telephone manner
- The ability to develop relationships with clients and members of staff in the trading rooms
- Accuracy and attention to detail.
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Yes, we understand that, due our wide-ranging remit, our systems and processes may appear slightly overwhelming to start with! We’ll therefore pair you up with an existing member of the team who will be on hand to guide you through your first days and weeks.
We also have a really thorough internal wiki that details all of our daily tasks and procedures.
Due to the highly regulated nature of our business, all employees partake in quarterly eLearning refresher courses.
Benefits
- Competitive salary and bonus scheme
- Hybrid working (3 days working from home), including 2 weeks remote working from any location after 6 months of service
- 25 days holiday, rising to 30 after 2 years
- Enhanced parental leave
- Contributory pension scheme
- Private medical insurance scheme
- Discounts for gym membership, travel & cinema
- Sabbatical after 10 years of service
About Spreadex Careers
Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all of these services under one brand.
After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.