ABOUT US

Spreadex has been operating for 25 years as a sports and financial spread betting provider. The business expanded to offer fixed odds betting in 2010, casino betting in 2011 and CFD trading in 2017. Spreadex is the only global operator to offer all these services under one brand.

After 25 years of sustained profits, we’re now looking to take the next step and materially grow the business in the next 5 years on both the sports and financials side. Our ambitious plans are being supported by a material increase in our Marketing Budget and our expansion into Denmark. To support this growth, Spreadex is committed to more diversity and equality within our teams.

This opening provides the successful candidate with the opportunity to join a growing team in a vibrant office based in St Albans, just outside London. The role will be a mix of working from the office and working from home.

ABOUT THE POSITION

The Client Support area has a wide-ranging remit and operates very much on a team basis. The department prides itself on offering extremely high levels of Customer Service and team members are encouraged to build a strong rapport with clients across our products.

WHAT YOU WILL BE DOING

The successful candidate will be responsible for:

• Assessing new account applications via our Experian systems and ensuring that minimum standards of ID and address verification have been achieved.
• Respond to client emails in a timely and professional manner and deal with client queries over telephone, live chat, and letter.
• The detection and prevention of fraudulent applications/activity.
• Reviewing documentation uploaded by our clients in order to assess appropriate affordability limits.
• Processing of payments to ensure our client receives their funds in a timely fashion.
• Analysing credit requests, authorising appropriate limits and contacting/ chasing debtors.
• Daily administration duties such as daily post, processing client cheques, arranging couriers, scanning and stationary orders.

ABOUT YOU

• Superior customer service skills.
• Professional and friendly telephone manner who can develop relationships with clients and members of staff in the trading room.
• Strong interpersonal skills, an inquisitive mindset and willingness to get involved in the “nitty gritty” aspects of the role whilst having the ability to develop the analytical aspects required.
• Someone who can multi-task, dealing with a wide range of queries regarding spread betting and our company procedures.
• Basic understanding of spread betting and be flexible to work evenings and weekends on a rota basis.

BENEFITS

• Competitive salary and bonus scheme
• Hybrid working (3 days in office), including 2 weeks remote working from any location after 6 months of service
• 25 days holiday, rising to 30 after 2 years
• Enhanced parental leave
• Contributory pension scheme
• Private medical insurance scheme
• Discounts for gym membership, travel & cinema
• Sabbatical after 10 years’ of service